Question 1

How does the 7-day return policy work?

Accepted Answer

Drive it home, live with it for up to 7 days or 250 miles. If it's not the one, bring it back for a full refund or exchange. No questions asked. We want you to be sure.

Question 2

What's included in the 142-point inspection?

Accepted Answer

Every vehicle gets checked for mechanical soundness, safety systems, fluid levels, wear on key components, and title/service history. If it doesn't pass, we don't sell it. Full inspection reports are available for every car.

Question 3

How do I get pre-qualified for financing?

Accepted Answer

Use our Financing tool on the site — it takes 60 seconds and only does a soft credit pull (won't affect your score). Carson AI will tell you honestly if the payment fits your budget, and you'll get pre-approval terms in minutes.

Question 4

Can I trade in my car?

Accepted Answer

Yes. Use our Trade-in tool to get an instant AI estimate based on year, make, model, mileage, and condition. We pay 5% above market average. You can apply that credit toward any car on our lot.

Question 5

How does Carson AI work?

Accepted Answer

We trained our AI on every car on our lot, market comps, spec sheets, and pricing data. Ask it anything: "Is this price fair?", "Should I get the hybrid or gas?", "What should I check at test drive?" It gives honest, useful answers 24/7.

Question 6

Do you have a physical showroom?

Accepted Answer

Yes — we're at 550 Windmill Rd in Dartmouth, NS. You can browse online and test drive by appointment, or just stop by. We're open Mon–Fri 9–7, Sat 10–6, Sun 11–5.

Question 7

What if I find the same car cheaper elsewhere?

Accepted Answer

Our pricing is based on live market data. If you find a comparable car priced lower elsewhere within 7 days of purchase, we'll match it. No haggling required.

Question 8

How do I schedule a test drive?

Accepted Answer

Find the car you want on our inventory and click "Schedule Test Drive". We'll get you set up for a time that works. No pressure — come in when you're ready.

Question 9

Can I buy online?

Accepted Answer

You can browse, filter, ask Carson AI questions, and get pre-approved online. Final paperwork and keys happen in person at our showroom so you can see the car and sign everything.

Question 10

What warranty do you offer?

Accepted Answer

Every Carson car comes with a 30-day powertrain warranty and a 7-day return policy. Extended warranty options are available at checkout.

Answers to your questions.